Terms and Conditions

Terms and Conditions

Health Programs

We understand clients are naturally keen to get started on improving their health. Delivery of a client's program is normally by email within 14 business days of receipt of their completed Health Review Questionnaire. You will receive correspondence with regards to new research findings from time to time. Any queries please contact our clinic at Nicholson Health and Wellness (03) 9486 4111.

By agreeing to these terms and conditions you have taken the responsibility of ensuring that the information you have submitted to MassAttack® is a complete, true and correct account of your current health status.

As the development of each client's program requires the significant input of an approved health practitioner, refunds are only considered if such a request is made by email within 24hrs of the client's completion of their Health Review Questionnaire. Refund requests under any other circumstances will be assessed on a case by case basis. Any offers made by MassAttack® in relation to Refund Guarantees are subject to an evaluation process. MassAttack® expresses the right to deny a refund request based on the poor compliance of the Client.

The information contained in your program package is not intended to treat, diagnose, cure or prevent any disease. All material provided in the MassAttack® package and site being www.massattack.com.au is provided for information purposes only. The program does not provide medical advice or treatment. The contents such as text, graphics, images, information and other material ("content") contained in the program is for information purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you have regarding a medical condition and before undertaking any weight-loss, exercise, other health program referred to in this program. Information obtained in the program is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. The content provided is compiled from numerous sources. MassAttack® staff, employees and directors, do not directly or indirectly practice medicine or provide medical services as part of the program. Should you have any health care - related questions please consult your physician. You should never disregard medical advice or delay in seeking it because of something you have read in the program. If you think you have a medical emergency call your treating physician immediately. The content of the program contains materials about health issues that you may find sexually explicit or otherwise offensive. It may not be suitable for children or other sensitive people. You are solely responsible for compliance with the laws applicable to your domicile.

Memberships are valid for a period of up to 2 years providing you actively continue to implement your program. Failure to commence your program & work with the Clinic for a period of six months past the provision of your program will result in the expiry of your Membership. 12 months after joining, failure to continue with your program & work with the clinic, after an initial period of activity, will result in the expiry of your Membership.

The prescription & dispensing of Nutrients and/or Herbs is at the discretion of MassAttack®. Nutrient protocols are only valid for a limited period of time. In the event of non-activity on the part of the Client, nutrient protocols will expire. The Clinic will need to be contacted and a review process undergone in order to reactivate any nutrient recommendations.

Any Claims of Adverse reactions possibly brought about by the use of any prescribed substance must be submitted to the Clinic for evaluation within 24 hours of the reaction occurring. In the unlikely event of a possible reaction occurring; the taking of all substances supplied by MassAttack® should be ceased until advised otherwise by MassAttack®.

MassAttack® authorises you to view or down load a single copy of the material made available on the site for your personal, non-commercial use. All copyright in the content is reserved to MassAttack® and no deletion or modification of any copyright notice is permitted. You agree that you will not down load or transmit any communications or content of any type that may infringe or violate any rights of any third party. We reserve all our other rights. Among other things, this means you should not sell or copy our information, rewrite or modify it, re-distribute it, put it on any other web site, or use it for any commercial purpose without prior written permission.

The content is protected by copyright under both Australian and foreign laws. If you are dissatisfied with MassAttack® and any information found thereon, or with any MassAttack® terms of use or privacy policy your sole and exclusive remedy is to discontinue using the program. The content and any and all services and products promoted via the site are provided on an "as is" basis. The use of the program and site is at your own risk. When using the site information will be transmitted over a medium that is beyond the control and jurisdiction of MassAttack®. Accordingly, MassAttack® assumes no liability relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with the use of the site. You should ensure that you have appropriate safeguards on any computer or other electronic medium to avoid any defect that adversely affects your computer system. MassAttack® to the fullest extent permitted by law disclaims all warranties, either expressed or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties rights. We make no representations or warranties that (1)the services, content, software, text, graphics, links or communications provided on our site or through use of our program or third party, are accurate, reliable, complete, timely or error free(2)files available for down loading from or via this site will be free of infection by viruses, worms, defects, corruption by any cause or other code than manifest contaminating or destructive properties;(3) the results that may be obtained from the use of the services content will be reliable(4)the quality or efficacy of any product and/or service of any third party that is discussed, promoted, obtained, or purchased within or via the site, its services or content, will meet your expectations(5)any errors in the services or content will be corrected. MassAttack® makes no claims that the content is appropriate or may be down loaded in any country or jurisdiction. Access to the content may not be legal by certain persons or in certain countries. If you access the site you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

MassAttack® is not liable for any personal and/or property, injury or damage, including death, however caused by your use, reliance or misuse of the site or content or by any products you purchase including from a third party. Under no circumstances shall MassAttack® be liable for any damages, compensation costs(including without limitation, incidental and consequential damages, personal injury/wrongful death, loss of profits or damages resulting from lost data or business interruption)resulting from the use, reliance, misuse or inability to use the site or program content whether based on, contract, tort, pursuant to statute or any other legal basis and whether or not MassAttack® is advised of the possibility of such damages. Furthermore liability for the breach of any condition or warranty implied by law is limited to the maximum extent permitted by law and to the extent permitted by the law is limited at the option of MassAttack® to replace the product or supply of an equivalent product or payment of the cost of such replacement or supply. Any claims arising in connection with your use of the program or site must be brought within 30 (thirty) days of the date of the event giving rise to such an action occurred. Remedies under these Terms of Use are exclusive and are limited to those expressly provided for in these Terms of Use.

Any claim or controversy arising out of or related to these Terms of Use, the site or the services or products provided on or through the Site shall be settled by binding arbitration to be held in Melbourne Australia in accordance with the laws of Australia. Any such claim or controversy shall be arbitrated on an individual basis and shall not be consolidated with a claim of any other party. The foregoing shall not preclude MassAttack® from seeking any injunctive or any other relief in any court of competent jurisdiction for protection of MassAttack®'s intellectual property or other rights. You further agree and expressly consent to the exercise of jurisdiction in the courts of Australia, and all competent Courts of Appeal therefrom, including the Federal Court of Australia for the enforcement of this arbitration agreement and of any arbitration award in connection with any such dispute including any claim involving MassAttack® or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers.

From time to time MassAttack may offer you by phone, standard mail or email, other services or products which we believe that may be of interest to you. Should at any time you wish to 'opt out' of these communications please send an email to info@massattack.com.au with subject heading "unsubscribe".

Shipping and delivery policy: Delivery Information


Customer orders, once received, will be processed and dispatched within 72 hours. Delivery times may vary depending on the volume of customer orders received throughout the month, and can also be affected by seasonal periods and public holidays. We do not deliver to any location outside Australia.


All deliveries are undertaken by a variety of delivery drivers and may occur between 8:00am-6:00pm Monday to Friday. All deliveries require a signature at time of receipt. If you are not available during this time you will need to complete an authority to leave form.


You must complete anauthority to leave form (available from our Customer Care team) if no-one will be available to accept delivery of your order between 8am-6pm Monday to Friday. This form will allow you to nominate a nearby address or a nominated place where your delivery can be left without a signature.

Please note: MassAttack is not responsible for any loss, damage or theft resulting from goods being left unattended at or near your premises.


Cool boxes are used for items that may be affected by excessively high temperatures especially during the summer period. Orders for refrigerated items will NOT be dispatched on a Friday.

Note: Our chilled product ranges have been tested when exposed to ambient temperatures up to 1 month without affecting their shelf life. We have selected to utilize cool boxes and ice bricks to reduce excess exposure to high temperature conditions. We do not expect the ice bricks to remain in a frozen state upon receipt.


Due to our compliance to the IATA Dangerous Goods Regulations and the Australian Code of Conduct for the Transport of Dangerous Goods no Dangerous Goods can be transported by Airfreight. Therefore orders containing Dangerous Goods may take additional time for delivery by road.




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